Your refund rights when a product is recalled in Ireland
What you're entitled to when a product you bought is recalled — and what to do if a retailer won't play ball.
The short version
When a product is subject to a safety recall, the business recalling it offers a remedy — normally a full refund, free repair, or replacement. This sits alongside (not instead of) your ordinary consumer rights under the Consumer Rights Act 2022: goods sold in Ireland must be safe and as described, and a product with a safety defect fails that test.
Do I need a receipt?
Usually not for a safety recall. Recalling businesses generally refund recalled products without proof of purchase — the point of a recall is to get dangerous products back, not to audit receipts. Supermarkets refund recalled food at customer service on this basis. If a notice does require proof of purchase, that will be stated in the recall itself.
What exactly can I ask for?
- The remedy in the recall notice — refund, repair or replacement, as stated. Check the specific recall on recalls.ie for what's offered.
- A refund of the full price paid where a refund is the remedy — not a partial refund or store credit, unless you choose that.
- Free collection or return in many cases, particularly bulky items — check the notice.
If the shop refuses
- Point them to the official recall notice — every recall page on this site links to it.
- Contact the manufacturer or importer named in the notice; the recall is theirs, and they must honour the remedy regardless of which shop sold it.
- If you get nowhere, contact the CCPC consumer helpline — they enforce product safety law in Ireland. For food, the FSAI takes complaints.
- For purchases by card, a chargeback through your bank is a further fallback.
Bought online from a marketplace?
Products recalled after being sold on Temu, Shein, Amazon or AliExpress are recalled by the platform or seller, and the remedy is usually a refund through the platform's own process. See our lists of Temu recalls, Shein recalls and Amazon recalls — each links to the official notice with the claim process. Read more in our guide to buying safely from online marketplaces.