Keston boilers recalled due to fire and explosion risk
Keston boilers sold by Ideal Boilers LTD are recalled due to a risk of fire and explosion. If excessive air is trapped inside the boiler, it may overheat and fail, leading to dangerous situations. The affected models are Combi2 and System2 with specific serial number ranges.
- Brand
- Keston
- Product
- Combi2 and System2
- Batch codes
- 22834400000001 – 22834400000503, 22838400000001 – 22838400000508
- What to do
- Consumers should contact the Registered Gas Installers for free repairs.
Ideal Boilers LTD has issued a recall for Keston boilers due to a serious safety concern. The affected models are Combi2 and System2, which may pose a risk of fire or explosion if an excessive amount of air becomes trapped inside the unit. This condition can lead to overheating and potentially catastrophic failures, including burns or fatalities.
The recall affects specific serial numbers for the Combi2 model, ranging from 22834400000001 to 22834400000503, and for the System2 model, from 22838400000001 to 22838400000508. Approximately three units in the Republic of Ireland are impacted by this issue.
Consumers who own these models should contact the Registered Gas Installers (RGIs) for repairs, which will be provided at no cost. The RGIs involved in the repairs are Burnwell Gas and Conor O’Neill Gas & Oil Services. For further assistance, customers can refer to the Ideal Heating Safety Notice or visit the Ideal Support page, and they can also reach out via email or phone for more information.
From the official notice
Notice details Publication date: 11 April 2024 A safety issue has been identified with Keston boilers sold by Ideal Boilers LTD. The product presents a risk of fire and explosion. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. This can result in fire or explosion, burns or fatality. The brand is Keston. The mode…
Read the full notice at Competition & Consumer Protection Commission →
Frequently asked questions
Is Combi2 and System2 being recalled in Ireland?
Yes. Keston boilers sold by Ideal Boilers LTD are recalled due to a risk of fire and explosion. If excessive air is trapped inside the boiler, it may overheat and fail, leading to dangerous situations. The affected models are Combi2 and System2 with specific serial number ranges.
Why is Combi2 and System2 being recalled?
The recall relates to a fire / burn hazard. Keston boilers sold by Ideal Boilers LTD are recalled due to a risk of fire and explosion. If excessive air is trapped inside the boiler, it may overheat and fail, leading to dangerous situations. The affected models are Combi2 and System2 with specific serial number ranges.
What should I do if I have this product?
Consumers should contact the Registered Gas Installers for free repairs.
Which batches of Combi2 and System2 are affected?
The affected batch codes are: 22834400000001 – 22834400000503, 22838400000001 – 22838400000508.
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