Product Safety Information Notice on Shimano pre-July 2019 11-speed HOLLOWTECH II road cranksets
Notice detailsPublication date:25 October 2023 A safety issue has been identified with Shimano selected bonded 11-speed bonded HOLLOWTECH II road cranksets produced between June 1, 2012, up to and including June 30, 2019.Shimano road crankset models Shimano road crankset models shown in imagesImageSeriesModel numberDURA-ACEFC-R9100ULTEGRAFC-R8000DURA-ACEFC-R9100PULTEGRAFC-6800DURA-ACEFC-9000The po
Shimano has issued a recall for certain bonded 11-speed HOLLOWTECH II road cranksets that were manufactured from June 1, 2012, to June 30, 2019. The affected models include DURA-ACE FC-R9100, FC-R9100P, FC-9000, and ULTEGRA FC-R8000, FC-6800. Reports indicate that the outer cover of the crank arm can detach from the crank body, which may lead to accidents and injuries while riding.
Consumers who own these cranksets should check the inside of their crank arms for the production codes, which include a range of letters from KF to RF. If a customer finds that their crankset is among those affected, they are encouraged to visit an authorized Shimano dealer for a free inspection and potential replacement of the crank arm.
For further details on how to check if their product is affected and to find a local dealer, customers can refer to the Inspection and Replacement Campaign provided by Shimano. It is important for users of these cranksets to take action to ensure their safety while cycling.
From the official notice
Notice details Publication date: 25 October 2023 A safety issue has been identified with Shimano selected bonded 11-speed bonded HOLLOWTECH II road cranksets produced between June 1, 2012, up to and including June 30, 2019. Shimano road crankset models Shimano road crankset models shown in images Image Series Model number DURA-ACE FC-R9100 ULTEGRA FC-R8000 DURA-ACE FC-R9100P ULTEGRA FC-6800…
Read the full notice at Competition & Consumer Protection Commission →
Frequently asked questions
Is Product Safety Information Notice on Shimano pre-July 2019 11-speed HOLLOWTECH II road cranksets being recalled in Ireland?
Yes. Notice detailsPublication date:25 October 2023 A safety issue has been identified with Shimano selected bonded 11-speed bonded HOLLOWTECH II road cranksets produced between June 1, 2012, up to and including June 30, 2019.Shimano road crankset models Shimano road crankset models shown in imagesImageSeriesModel numberDURA-ACEFC-R9100ULTEGRAFC-R8000DURA-ACEFC-R9100PULTEGRAFC-6800DURA-ACEFC-9000The po
Why is Product Safety Information Notice on Shimano pre-July 2019 11-speed HOLLOWTECH II road cranksets being recalled?
The recall relates to a injury hazard. Notice detailsPublication date:25 October 2023 A safety issue has been identified with Shimano selected bonded 11-speed bonded HOLLOWTECH II road cranksets produced between June 1, 2012, up to and including June 30, 2019.Shimano road crankset models Shimano road crankset models shown in imagesImageSeriesModel numberDURA-ACEFC-R9100ULTEGRAFC-R8000DURA-ACEFC-R9100PULTEGRAFC-6800DURA-ACEFC-9000The po
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