Product Safety Information Notice on woom Bicycles and Balance Bikes
woom Bicycles and Balance Bikes are recalled due to a safety issue where the stem can loosen or detach, potentially leading to loss of steering and resulting in falls and injuries. Approximately 675 products are affected in the Republic of Ireland.
- Brand
- woom
- Product
- Bicycles and Balance Bikes
- What to do
- Customers are advised to ensure they have assembled the product correctly and can use the woom Online Stem Checker to identify affected models. They can order a free woom ORIGINAL Stem Maintenance Kit or receive a voucher for a complimentary stem service at participating woom dealers.
- Publication date:4 August 2023
A safety issue has been identified with woom Bicycles and Balance Bikes.
The risk reported to the CCPC is that of injuries. The stem of the bike can loosen or detach which may lead to the loss of the ability to steer. This may lead to falls and injuries. The risk is increased when the stem clamp bolt is not fully tightened to the recommended torque of 10 Nm.
The brand is woom. The type/number of models are listed above in the photos. The batch numbers and barcodes are unknown.
There are approximately 675 affected products in the Republic of Ireland.
What to do:
Customers are advised to ensure they have assembled the product correctly in line with the assembly instructions provided on the woom website.
woom advises customers to use an online service tool called the woom Online Stem Checker to help customers identify their bike and determine if it is one of the affected models. If so, they can immediately order a free woom ORIGINAL Stem Maintenance Kit, which includes a torque wrench, a 5mm hex key, assembly paste, and accompanying instructions. With their Stem Maintenance Kit, customers can service the stem at home. As an additional option, customers will receive a voucher for a complimentary stem service at participating woom dealers.
For information regarding the product safety information notice, please email woom on productsafetyEU@woom.com.
View all product safety noticesFrequently asked questions
Is Bicycles and Balance Bikes being recalled in Ireland?
Yes. woom Bicycles and Balance Bikes are recalled due to a safety issue where the stem can loosen or detach, potentially leading to loss of steering and resulting in falls and injuries. Approximately 675 products are affected in the Republic of Ireland.
Why is Bicycles and Balance Bikes being recalled?
The recall relates to a chemical hazard. woom Bicycles and Balance Bikes are recalled due to a safety issue where the stem can loosen or detach, potentially leading to loss of steering and resulting in falls and injuries. Approximately 675 products are affected in the Republic of Ireland.
What should I do if I have this product?
Customers are advised to ensure they have assembled the product correctly and can use the woom Online Stem Checker to identify affected models. They can order a free woom ORIGINAL Stem Maintenance Kit or receive a voucher for a complimentary stem service at participating woom dealers.
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