Woom bicycles and balance bikes recalled due to steering risk from loose stem

woom Bicycles and Balance Bikes are recalled due to a safety issue where the stem can loosen or detach, potentially leading to loss of steering and resulting in falls and injuries. Approximately 675 products are affected in the Republic of Ireland.

Brand

woom

Product

Bicycles and Balance Bikes

What to do

Customers are advised to ensure they have assembled the product correctly and can use the woom Online Stem Checker to identify affected models. They can order a free woom ORIGINAL Stem Maintenance Kit or receive a voucher for a complimentary stem service at participating woom dealers.

A safety concern has been raised regarding woom Bicycles and Balance Bikes, as the stem may become loose or detach. This poses a risk of losing steering control, which could lead to falls and injuries. The issue is particularly significant if the stem clamp bolt is not tightened to the recommended torque of 10 Nm. The specific models affected are listed in accompanying photos, but the batch numbers and barcodes are not provided.

Approximately 675 units of these bicycles and balance bikes are estimated to be impacted in the Republic of Ireland. Customers who own these products are encouraged to verify their assembly according to the instructions available on the woom website. To assist in identifying affected models, woom has introduced an online tool called the woom Online Stem Checker.

If a customer's bike is found to be one of the affected models, they can order a free woom ORIGINAL Stem Maintenance Kit, which includes necessary tools and instructions for servicing the stem at home. Additionally, customers will receive a voucher for a complimentary stem service at participating woom dealers. For further inquiries regarding this safety notice, customers can contact woom via email at productsafetyEU@woom.com.

From the official notice

Notice details Publication date: 4 August 2023 A safety issue has been identified with woom Bicycles and Balance Bikes.   The risk reported to the CCPC is that of injuries. The stem of the bike can loosen or detach which may lead to the loss of the ability to steer. This may lead to falls and injuries. The risk is increased when the stem clamp bolt is not fully tightened to the recommended to…

Read the full notice at Competition & Consumer Protection Commission →

Frequently asked questions

Is Bicycles and Balance Bikes being recalled in Ireland?

Yes. woom Bicycles and Balance Bikes are recalled due to a safety issue where the stem can loosen or detach, potentially leading to loss of steering and resulting in falls and injuries. Approximately 675 products are affected in the Republic of Ireland.

Why is Bicycles and Balance Bikes being recalled?

The recall relates to a chemical hazard. woom Bicycles and Balance Bikes are recalled due to a safety issue where the stem can loosen or detach, potentially leading to loss of steering and resulting in falls and injuries. Approximately 675 products are affected in the Republic of Ireland.